Privacy Policy

This Privacy Policy describes how Clearstep Homes, operated by Victory Investment Properties, LLC (“Clearstep Homes,” “we,” “us,” or “our”), collects, uses, discloses, and protects the personal information of individuals (“you” or “your”) who visit our website at clearstephomes.com, contact us by phone or SMS, or otherwise interact with us in connection with our home buying services.

By using our website or submitting your information to us, you acknowledge that you have read and understood this policy.

1. Information We Collect

Information you provide directly:

• Full name
• Property address
• Phone number
• Email address (if provided)
• Details about your property and situation that you share with us voluntarily

Information collected automatically:

• IP address
• Browser type and version
• Pages visited and time spent on our website
• Referring website or source
• Device type and operating system

Information from third parties: We may receive information about you from third-party data providers, public property records, and list sources in connection with our direct marketing activities.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• To contact you regarding your property and our home buying services
• To evaluate and make offers on properties
• To schedule and conduct property consultations and appointments
• To send you SMS text messages, emails, and phone calls related to our services
• To send marketing and promotional communications (with your consent)
• To comply with legal obligations
• To improve our website and services
• To prevent fraud and protect the security of our operations

3. SMS and Phone Communications

By submitting your information through our website or otherwise providing your phone number to us, you consent to receive calls and SMS text messages from Clearstep Homes at the phone number you provide.

To opt out of all communications, contact us at Brendan@ClearStepHomes.com or call (661) 387-2415.

4. Website Tools and Chat Communications

Our website uses a live chat widget, provided by GoHighLevel/LeadConnector, that appears on certain pages to allow visitors to communicate directly with Clearstep Homes. When you use the chat widget, your messages are sent to and stored by Clearstep Homes through our service provider's platform so that we can respond to you and maintain a record of the conversation.

The chat widget is a direct communication channel between you and Clearstep Homes — we do not use the chat widget to share your conversation content with advertising networks or unrelated third parties. By initiating a chat, you consent to this communication being received, stored, and used by Clearstep Homes for the purpose of responding to your inquiry.

Our website does not currently use third-party advertising pixels, analytics trackers, or session-recording tools beyond the chat widget and lead form described in this policy. If this changes in the future, we will update this Privacy Policy to describe any new tools and how they are used.

5. Sharing Your Information

We do not sell your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our business, including technology providers, communication platforms, and transaction coordinators
• Title companies, escrow officers, and closing agents in connection with a real estate transaction
• Legal and regulatory authorities when required by law, court order, or to protect our legal rights
• Successors in the event of a merger, acquisition, or sale of our business assets

6. California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know — Request disclosure of the categories and specific pieces of personal information we have collected about you
• Right to Delete — Request that we delete personal information we have collected about you, subject to certain exceptions
• Right to Correct — Request that we correct inaccurate personal information we hold about you
• Right to Opt Out of Sale or Sharing — We do not sell or share your personal information for cross-context behavioral advertising
• Right to Non-Discrimination — We will not discriminate against you for exercising any of your privacy rights

To submit a request, contact us at Brendan@ClearStepHomes.com. We will respond within 45 days as required by California law.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, to comply with legal obligations, resolve disputes, and enforce our agreements.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. We will post the updated policy on this page with a revised effective date. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Clearstep Homes
Victory Investment Properties, LLC
Bakersfield, California 93301
(661) 387-2415
Brendan@ClearStepHomes.com